Devonport New Zealand Towers Tourism Consultants

Special Character Accommodation is the growth sector of the New Zealand tourism industry. It ranges from small lifestyle operations to larger businesses employing staff. All sizes and styles of Lodges, Inns and Bed & Breakfasts need to be run on good business principles, to select carefully their niche in the market and to market wisely and successfully.

You have invested your time and money in creating a special place for your guests, you deserve to be rewarded for your hard work and thoughtfulness, let us use our expertise to make sure you get the best results.

The sections in this Special Character Accommodation area of the website can be accessed by clicking the boxes in the sidebar or clicking the "next page" icon at the bottom of each section.

The following pages show the many issues to consider when running a successful Special Character Accommodation enterprise.

Support Packages:

Often in a Special Character Accommodation business there are many questions to be answered and ongoing problems and queries. We understand this and offer 6 month and 12 month "Service & Support Options". The options allow for unlimited telephone support for the period involved and the conditions are that the payment must be prepaid and calls are during business hours.

6 month SOS package

12 month SOS package

please enquire

please enquire

These options represent excellent value and will give you all the support and advice you could require.

Hold Mouse over Building Block for more information

Frequently Asked Questions...... FAQS

How can I .....

.... increase visitor numbers?
.... increase profitability ?
.... know where to advertise ?
.... improve the WOW factor ?
.... have interior decor with zing?
.... monitor our advertising ?
.... be listed in all guide books ?
.... increase occupancy ?
.... have happier customers ?
.... create a higher profile ?
.... organise easier maintenance ?
.... easier staff management ?
.... be a more manager friendly operation ?
.... develop easier food management ?
.... have a better balance between personal & business ?
.... create a better breakfast atmosphere ?
.... better linen management ?
.... win a tourism award ?
.... use the benefits of a tourism award ?
.... have better telephone techniques ?
.... develop a better booking system ?
.... take more holidays ?
.... offer more food choice ?
.... use the internet & e commerce
.... control the arrival and departure times ?
.... have a good cancellation policy ?
.... choose bedroom furniture ?
.... decide on setting tariffs ?
.... set breakfast times ?
.... process credit card bookings ?
.... give guest telephones ?
.... develop a smoking policy ?
.... employ relief managers ?
.... provide offstreet parking ?

Experience:

As former owners and hosts of Devonport Villa Inn for seven years, Yvonne Lambert and Philip Brown have extensive knowledge of the tourism industry.

Devonport Villa Inn was awarded a NZ Tourism Award in 1997 & 1999 (finalist in 1998) and features in all major guide books to New Zealand. Devonport Villa Inn had 5 queen rooms and 2 king suites, all with private bathrooms. The business employed staff and was open 365 days/year. The villa was busy all year around.

Devonport Villa Inn was one of the first New Zealand B&Bs to have a domain name and internet site. In 1999/2000 year 65% of the bookings were made by email.Philip has extensive knowledge of the internet and was the coordinator for the Superior Inns of New Zealand marketing group.Yvonne has an Interior Design Diploma and has had her own interior design business. Philip has a tourism diploma from the Southern Cross University in Ballina, Australia.

In 2001 they started Jasons SelectionsNZ Bed & Breakfast Book and web sites www.selections.co.nz in partnership with Jasons Travel Media. The 6th annual edition was release in July 2007.

Starting a Special Character Accommodation Business:

There are many factors to consider when starting,

how difficult is it to set one up ?
what is involved ?
what skills do I need ?
what kind of return can I expect on my investment?.
can anyone do it ?
how do I get the business to make my investment worthwhile eg advertising, marketing ?

Selling a Special Character Accommodation Business:

The ultimate success of a business cycle is to sell the business as a going concern. The resale market is evolving and there is no "rule of thumb" to allow a quick assessment of value.The major difficulty when selling is establishing the true value of the business.The other major factor is the method of sale and where the property should be advertised.

Contact us now so we can get together and discuss your needs Ph 09 445 4131 or email: philip@retreats.co.nz

Call now for our first meeting - the answers may be invaluable.

Towers Tourism Consulting Devonport Auckland New Zealand

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